Politique de remboursement

30-day returns

You may request a return within 30 days after receiving your order. For non-quality-related returns, items must be unused, in their original condition and packaging, with proof of purchase.

To request a return, email service@buromcase.com with your order number. Our support team will provide the return address and instructions. Please contact us before sending anything back; our business address is not necessarily the return address.

Return shipping

Customers pay return shipping costs for non-quality-related returns.

Quality issues, damage or incorrect items

If your product has a quality issue, arrives damaged or is incorrect, contact service@buromcase.com with your order number and details of the issue. We will arrange a replacement product or a refund. Customers will not be asked to pay return shipping for confirmed quality issues; we will provide instructions if a return is needed.

Refunds

We will notify you after reviewing your request or inspecting the returned item. Approved refunds are issued to your original payment method within 10 business days. Your bank or card provider may take additional time to post the refund. If more than 15 business days have passed since approval, please contact us.

Order changes and cancellation

Please contact us as soon as possible to request a change or cancellation before your order ships. We cannot cancel an order once it has shipped.

Your statutory rights

This policy does not limit mandatory consumer rights that apply in your location, including any applicable cancellation rights. Customers in the European Union retain their applicable 14-day withdrawal rights.